The banking industry has performed under the same model since industrialisation. Despite the pressure to shrink the branch system in the past nine years due to the growth of digital banking, branches have clear advantages (EY, 2017). Physical locations allow to build trust and credibility, provide face-to-face advice, convenience and transition to digital services. But…
Month: February 2019
Healthcare: to digitalise or not to digitalise?
With most of our lives being spent online, it’s important for health services to catch up and keep current with its users. At first in 1950s, IT in any form has only been used by the operational blocks of healthcare (e.g. HR and accounting) (Haggerty, 2017) . The rising use and benefits of digital economies…
Arina and the Digital World 